Team Leader Customer Service team | Telecommunicatie

Do you have experience managing teams in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you! Our client is a Belgian company working for a telecommunication company. Here in Barcelona, the customer service team for this telecommunication company makes sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the team as well as to ensure that the team performs great, we are currently looking for a Customer Service Team Leader. As a Customer Service Team Leader, under the direction of the Operations Manager and Project Manager, your responsibilities include: - Building, managing, encouraging and inspiring your Dutch and Belgian B2C teams; technical support and administrative teams - Ensuring a great, consistent customer experience that matches your clients´ vision and mission - Ensuring satisfaction of your current clients and reporting to the Project Manager - Setting up objectives for your team and following up their achievements, having 1-2-1 meetings - Keeping your team motivated and the service levels high - Implementing and pursuing different strategies in order to ensure your clients´ continued happiness - Following up issues and the absence of your team - Organising and planning schedules Key Languages: - Native level of Dutch or Flemish - Fluent level of English Core Skills/Experience: - Previous experience as a Team Lead or Supervisor in a Contact-Center - Effective Customer service management skills (communication and leadership) - Expertise in troubleshooting and analysis - Dynamism and ability to motivate a team, hands-on - Quick-thinker, result-oriented and a team player - Responsible and organized, able to work closely together in a fast-paced environment What´s on Offer: - Competitive salary package with a fixed + variable compensation - Permanent contract - Opportunity to be the first to lead these teams and with a lot of flexibility - Dynamic and friendly environment with flat hierarchies