Alle vacatures

Team Leader Customer Service team | Telecommunicatie

  • Functie Team Leader
  • Locatie Barcelona, Spain, Spanje
  • Nationaliteit Geen voorkeur
  • Periode Minimaal 365 dagen in de periode van 27 jan 2017 t/m 27 jan 2022.
  • Minimum leeftijd 18 jaar
  • Accommodatie Onbekend
  • Categorie Klantenservice
  • Bruto maandsalaris Onbekend

COVID-19 update - Starten in het buitenland gewoon mogelijk!

Op dit moment is het ondanks de COVID-19 situatie gewoon mogelijk om bij ons te solliciteren op een baan in het buitenland. In de meeste landen is het gewoon mogelijk om te starten. Voor details en meer informatie kun je onze speciale COVID-19 blog lezen.

Omschrijving

Do you have experience managing teams in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you! Our client is a Belgian company working for a telecommunication company. Here in Barcelona, the customer service team for this telecommunication company makes sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the team as well as to ensure that the team performs great, we are currently looking for a Customer Service Team Leader. As a Customer Service Team Leader, under the direction of the Operations Manager and Project Manager, your responsibilities include: - Building, managing, encouraging and inspiring your Dutch and Belgian B2C teams; technical support and administrative teams - Ensuring a great, consistent customer experience that matches your clients´ vision and mission - Ensuring satisfaction of your current clients and reporting to the Project Manager - Setting up objectives for your team and following up their achievements, having 1-2-1 meetings - Keeping your team motivated and the service levels high - Implementing and pursuing different strategies in order to ensure your clients´ continued happiness - Following up issues and the absence of your team - Organising and planning schedules Key Languages: - Native level of Dutch or Flemish - Fluent level of English Core Skills/Experience: - Previous experience as a Team Lead or Supervisor in a Contact-Center - Effective Customer service management skills (communication and leadership) - Expertise in troubleshooting and analysis - Dynamism and ability to motivate a team, hands-on - Quick-thinker, result-oriented and a team player - Responsible and organized, able to work closely together in a fast-paced environment What´s on Offer: - Competitive salary package with a fixed + variable compensation - Permanent contract - Opportunity to be the first to lead these teams and with a lot of flexibility - Dynamic and friendly environment with flat hierarchies
Meer lezen over deze vacature

Details

Beschikbaarheid

Minimaal 365 dagen in de periode van 27 januari 2017 t/m 27 januari 2022.

Vacature status
Vervuld
Geplaatst
circa 2 maanden geleden

Vacature vragen