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Team Leader Customer Service team | Telecommunicatie

  • Functie: Team Leader
  • Locatie: Barcelona, Spain, Spanje
  • Periode: Minimaal 365 dagen in de periode van 27 januari 2017 t/m 27 januari 2022.
  • Nationaliteit: Geen voorkeur
  • Bruto maand salaris: Onbekend
  • Minimum leeftijd: 18 jaar
  • Accommodatie: Onbekend
  • Categorie: Klantenservice
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Over de vacature

Do you have experience managing teams in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you!

Our client is a Belgian company working for a telecommunication company. Here in Barcelona, the customer service team for this telecommunication company makes sure that all Dutch and Flemish customers are assisted in a professional way. In order to structure and organize the team as well as to ensure that the team performs great, we are currently looking for a Customer Service Team Leader.

As a Customer Service Team Leader, under the direction of the Operations Manager and Project Manager, your responsibilities include:
- Building, managing, encouraging and inspiring your Dutch and Belgian B2C teams; technical support and administrative teams
- Ensuring a great, consistent customer experience that matches your clients´ vision and mission
- Ensuring satisfaction of your current clients and reporting to the Project Manager
- Setting up objectives for your team and following up their achievements, having 1-2-1 meetings
- Keeping your team motivated and the service levels high
- Implementing and pursuing different strategies in order to ensure your clients´ continued happiness
- Following up issues and the absence of your team
- Organising and planning schedules

Key Languages:
- Native level of Dutch or Flemish
- Fluent level of English

Core Skills/Experience:
- Previous experience as a Team Lead or Supervisor in a Contact-Center
- Effective Customer service management skills (communication and leadership)
- Expertise in troubleshooting and analysis
- Dynamism and ability to motivate a team, hands-on
- Quick-thinker, result-oriented and a team player
- Responsible and organized, able to work closely together in a fast-paced environment

What´s on Offer:
- Competitive salary package with a fixed + variable compensation
- Permanent contract
- Opportunity to be the first to lead these teams and with a lot of flexibility
- Dynamic and friendly environment with flat hierarchies


Minimaal 365 dagen in de periode van 27 januari 2017 t/m 27 januari 2022.

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